Guarantee & Returns
We stand behind every part we sell. If something isn't right, we'll make it right.
30-Day Returns
Return most unused items within 30 days of purchase for a full refund or exchange.
No Restocking Fee
Returns initiated within 10 days of purchase have zero restocking fees. No questions asked.
Manufacturer Warranty
Every part carries the full manufacturer's warranty. We'll help you with any warranty claims.
Return Policy
We accept returns on most unused items within 30 days of purchase. Items must be in their original packaging, unused, and in resellable condition with all original hardware and documentation included.
| Return Window | Restocking Fee |
|---|---|
| Within 10 days of purchase | None |
| 11-30 days after purchase | 15% restocking fee |
| After 30 days | Returns not accepted |
Return shipping is the responsibility of the customer. We recommend using a trackable, insured shipping method for all returns.
Non-Returnable Items
Due to safety and manufacturer restrictions, the following categories cannot be returned once purchased:
- Coilovers and suspension components (once unboxed)
- Electronics and ECU tuning devices
- Engine internals (pistons, bearings, rods, valves)
- Turbochargers and superchargers
- Turbo kits and forced induction kits
- Special orders and custom-ordered parts
Important: If you receive a part from any of these categories that is defective or damaged in shipping, you are still fully covered. Contact us within 24 hours of delivery with photos of the damage.
How to Start a Return
To initiate a return, email us at [email protected] with the following information:
- Your order number
- The part number(s) you'd like to return
- Reason for the return
We'll respond within 1 business day with a return authorization and shipping instructions. Please do not ship items back without a return authorization number.
Manufacturer Warranty
All parts sold through TrackTech carry the full manufacturer's warranty. Warranty terms vary by brand and product. If you experience a defect covered under warranty, contact us and we'll coordinate with the manufacturer on your behalf.
Warranty claims require inspection and approval by the manufacturer. Processing time varies by brand but typically takes 1-3 weeks. We'll keep you updated throughout the process.
Defective or Damaged Items
Damaged in shipping: Report any shipping damage within 24 hours of delivery. Keep all original packaging — the carrier may need to inspect it. Email photos of the damage to [email protected] and we'll file the carrier claim and get you a replacement.
Defective parts: If a part is defective, contact us with your order number and a description of the issue. We'll coordinate a return and replacement through the manufacturer's warranty process.